Refund policy

Return & Refund Policy

At Cielor, we want you to love your purchase! We offer a 14-day return window, but please note that customers are responsible for return shipping costs.

Returns

We accept returns or exchanges only if the item you received is defective, damaged, or incorrect.
To qualify for a return/exchange:

• You have 14 days from receiving your order to request a return.
• Items must be unworn, unwashed, and in original condition, with tags and packaging intact.
• Final sale items, pre-order items, and custom pieces are non-returnable.
• Customers are responsible for all return shipping costs.

To initiate a return, please contact us via our website chat.

Damages & Issues

If you receive a defective, damaged, or incorrect item please reach out immediately upon receiving your order, and we will work to resolve the issue.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you are entitled to a 14-day return period under EU consumer laws. However, return shipping costs must be covered by the customer, and final sale items are non-returnable.

Shipping fees are included in the product price for international orders.

Customers are responsible for import duties and customs fees in their respective countries.

For any questions, please reach out via website support. Thank you for shopping with Cielor!